Hannah Lois Alicando

Freelance Virtual Assistant · Philippines

Your extra pair of organized hands.

Hi, I'm Hannah. I keep your leads, inbox and customers handled. Four years on the phones and in the CRM taught me how: booking appointments, following up on every lead and looking after customers.

Book a short call See how I can help

Available for freelance & remote opportunities

4 yrsin sales, marketing & customer care roles
[#]appointments booked at Boogie Team
[#]calls a day, on average
[result]what it measures

Tools and platforms I use

  • Salesforce
  • HubSpot
  • GoHighLevel (GHL)
  • SalesConnect
  • ReadyMode
  • VICIdial
  • Batch Dialer
  • Hubstaff
  • Slack
  • Zoom
  • Google Meet
  • Google Docs
  • Google Sheets
  • Google Calendar
  • Google Workspace
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • TikTok
  • Facebook
  • Canva
  • CapCut
  • Agoda
  • Choice Hotels Reservation System
  • ALL – Accor Live Limitless

What I can take off your plate

Pick one area or a mix. I’ll fit into the way you already work.

General Virtual Assistance

  • Administrative support
  • Data entry & documentation
  • File and document organization
  • Email management
  • Calendar & scheduling support
  • Online research
  • Daily task and workflow support

Customer Support

  • Customer service
  • Inbound & outbound calls
  • Customer follow-ups
  • Inquiry and concern handling
  • Reservation assistance
  • Appointment coordination
  • Client communication

Lead Generation & Appointment Setting

  • Lead generation
  • Prospect research
  • Lead qualification
  • Outbound cold calling
  • Appointment setting
  • Follow-up calls and messages
  • CRM lead tracking
  • Sales support

Sales Support

  • Inbound sales
  • Outbound sales
  • Sales prospecting
  • Lead nurturing
  • Objection handling
  • Customer follow-ups
  • Appointment and consultation booking

CRM & Business Support

  • CRM data entry and management
  • Lead tracking
  • Customer information management
  • Pipeline organization
  • Follow-up management
  • Salesforce support
  • HubSpot support
  • GoHighLevel (GHL) support

Digital Marketing Support

  • Google Ads support
  • Basic campaign monitoring
  • Keyword research
  • Ad copy support
  • Landing page support
  • Google Analytics
  • Google Tag Manager
  • Basic marketing research

Travel & Reservation Support

  • Hotel reservation assistance
  • Reservation modifications & cancellations
  • Customer booking support
  • Travel-related research
  • Car rental, restaurant & attraction research
  • Reservation system support

Not sure where to start? Book a short call

I don’t just complete tasks — I understand the bigger picture.

What makes me different is my well-rounded experience across sales, customer service, lead generation, appointment setting, CRM management, and digital marketing.

I understand that every task has a purpose—whether it’s responding to a customer, updating a CRM, following up with a lead, booking an appointment, or organizing business information.

Sales-Minded

I understand how to communicate with prospects, handle objections, build rapport, and move conversations toward the next step.

Customer-Focused

My customer service experience taught me how to listen, understand customer needs, and provide professional and helpful support.

Business-Aware

With experience in CRM systems and digital marketing, I can understand how leads, customers, follow-ups, and marketing activities connect to the bigger business process.

Highly Adaptable

I’m comfortable learning new tools, following different workflows, and adapting to the needs of different businesses and industries.

Reliable Support

My goal is not simply to finish assigned tasks. I aim to become a dependable part of your workflow—someone you can trust to communicate, follow through, stay organized, and get things done.

One VA. Multiple skills. One goal: to make your business easier to manage.

My experience

  1. Freelance Virtual Assistant

    Clients or kinds of clients Month Year – Present

    What Hannah does for her freelance clients.

  2. Cold Caller & Appointment Setter

    Boogie Team – · 1 yr 6 mos

    Industry, e.g. calling US homeowners for a solar company

    Headline result, e.g. 40+ appointments a month

    Generated and qualified leads, booked appointments, handled objections and kept CRM records current while hitting call-volume and conversion targets.

    For you I can book qualified calls straight onto your sales calendar.

    • Cold calling
    • Appointment setting
    • Objection handling
    • CRM name

  3. Digital Marketing Strategist & B2B Outbound Caller

    Concentrix – · 1 yr 3 mos

    Industry or type of clients

    Headline result, e.g. a campaign improvement

    Ran B2B outreach and managed Google Ads campaigns: monitoring performance, talking with clients and supporting their marketing goals.

    For you I can run outreach and keep an eye on your ad campaigns.

    • Google Ads
    • Google Analytics
    • Google Tag Manager
    • B2B outreach

  4. Customer Care Associate, Inbound Sales

    Sitel & Transworld System Inc. – · 1 yr 4 mos

    Hotel & travel reservations

    Headline result, e.g. a satisfaction score

    Handled customer inquiries, reservations, changes and cancellations, keeping records accurate and every interaction personal.

    For you I can handle your customers' bookings, changes and questions, calmly and accurately.

    • Reservations
    • Inbound sales
    • Choice Hotels system
    • Accor ALL
    • Agoda
Recommendation letterRead the full letter (opens in Google Docs)

Education Bachelor of Elementary Education
Northern Quezon College Inc.

Download my résumé

Kind words

“A short quote from a manager, team lead or client about working with Hannah.”
Name · Role, Company
“Second quote.”
Name · Role, Company
“Third quote.”
Name · Role, Company

A little more about me

I studied to be a teacher. It taught me patience, how to explain things clearly, and how to keep thirty moving parts organized. That turned out to be exactly what client work needs.

In Hannah's own words: why she chose virtual assistance and what she enjoys most about it.

Since 2022 I've handled reservations and inbound sales at Sitel, run B2B outreach and Google Ads at Concentrix, and booked appointments as a cold caller at Boogie Team. I'm comfortable on the phone, careful with records, and I follow up so you don't have to.

I’m open to working with businesses across different industries and niches. My goal is to understand your workflow, learn your processes, and provide reliable support based on your specific needs.

— Hannah

I’m a big fan of crime documentaries!

What started as something I enjoy watching has actually helped me develop a natural eye for details, clues, and patterns. I love figuring out how things connect and finding answers instead of simply accepting what’s in front of me.

In real life, this has made me someone who likes to investigate, look for solutions, and figure things out on my own before asking for help.

Maybe that’s why I enjoy VA work too—give me a problem, and I’ll probably start looking for the clues.

Coffee, focus, and a good to-do list — that’s my kind of productivity combo.

I’m a fast learner. Give me a new tool or process, and I’m always up for learning how to use it.

I love getting things done. Checking tasks off my list is surprisingly satisfying!

I enjoy connecting with people. My background in customer service and sales taught me how much I enjoy conversations and building rapport.

I’m naturally detail-oriented. I like keeping things organized and making sure nothing important gets missed.

Always learning, always improving. I believe there’s always a better way to do something—and I’m happy to find it.

I genuinely enjoy working behind the scenes. Helping businesses stay organized and making someone’s workload lighter is something I find rewarding.

How we’d get started

  1. 1

    A short call

    We talk through what's taking up your time and what you'd like off your plate.

  2. 2

    Set up

    You share access to the tools you already use and I learn your way of doing things.

  3. 3

    I get to work

    I take on the tasks and keep you posted, so you always know where things stand.

Frequently asked questions

What services do you offer?

I provide flexible virtual assistance tailored to your business needs, including administrative support, customer service, lead generation, appointment setting, CRM management, data entry, email and calendar management, sales support, and basic digital marketing assistance.

What can you help me with on a daily basis?

I can assist with managing emails, scheduling appointments, updating CRM records, data entry, lead follow-ups, customer inquiries, research, documentation, and other recurring administrative tasks.

Why should I hire a Virtual Assistant?

A VA can take recurring administrative and support tasks off your plate, giving you more time to focus on clients, sales, operations, and growing your business.

Do you work with both short-term and long-term clients?

Yes. I’m available for both project-based and ongoing virtual assistant work, depending on your business needs and the scope of the project.

How do you make sure tasks are completed accurately?

I keep tasks organized, document important information, follow established processes, and double-check details before completing work.

Will you work according to my existing processes?

Yes. I can adapt to your existing workflows and systems. I’ll take the time to understand how your business operates and follow your preferred processes.

Are you available for a trial or initial project?

Yes. We can start with a clearly defined project or initial set of tasks so you can evaluate how well my skills and working style fit your business.

Can you learn new tools or software?

Absolutely. I’m a fast learner and comfortable adapting to new systems and workflows. I already have experience with tools such as Salesforce, HubSpot, Google Workspace, Microsoft Office, Zoom, Slack, Google Ads, and other business platforms.

Can you handle customer calls and follow-ups?

Yes. I have experience handling both inbound and outbound calls, customer inquiries, lead qualification, appointment setting, and follow-ups.

What types of businesses do you work with?

I’m open to working with businesses across different industries and niches. My goal is to understand your workflow, learn your processes, and provide reliable support based on your specific needs.

How do you communicate with clients?

I can communicate through the platforms your business already uses, such as email, Slack, Zoom, or other communication tools.

What are your working hours?

My availability can be discussed based on your business requirements, project scope, and preferred schedule.

How do we get started?

Simply reach out through my contact form or email. We can discuss your business, the support you need, your current workflow, and how I can help.

Still have a question? Ask me directly

Let’s work together

Pick a day that suits you and send a short message.

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